Yat Guan was recently featured by IMDA’s SMEs Go Digital and Lianhe Zaobao for our development and adoption of Yat Bot, a generative AI-powered chatbot designed to improve how we handle customer enquiries and quotations.
Developed as part of our ongoing digitalisation efforts, Yat Bot guides customers through the enquiry process and helps collect important details such as dimensions, materials and load requirements from the start. This has helped reduce repeated follow-ups and shorten our quotation process from an average of three days to one.
The project began in 2024 with support from IMDA’s GenAI Sandbox programme. We are continuing to develop Yat Bot and explore how AI can support quotation and costing processes, while keeping technical judgement, review and customer relationships firmly in the hands of our team.
For Yat Guan, digitalisation is about finding practical ways to make established processes faster, clearer and easier for both our customers and our people.
Learn More about using Yat Bot >>
Read the IMDA / SMEs Go Digital feature >>
Read the Lianhe Zaobao feature >>
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